Hello! I’m Monica, a product designer with 8+ years of front-end engineering experience at Microsoft.
I craft experiences that users love — and that engineers can build. ❤︎₊ ⊹
Nice to meet you! ◡̈
Case Studies
Improving clarity and trust in the digital adoption experience
In this independent UX audit and redesign, I evaluated the adoption and service flows of a local animal shelter to uncover barriers affecting clarity and trust. Using heuristic review, accessibility analysis, and user flow restructuring, I reimagined the adoption journey to better support prospective pet owners.
10+ heuristic issues identified
8 redesigned screens
Reducing decision fatigue around healthy eating for busy professionals
As part of the University of Washington’s UX & Visual Design Certificate program, I led the end-to-end design of MealPilot — a concept mobile app that helps working professionals eat healthier without the stress of meal prep and grocery planning.
16 research participants
3 usability sessions